Contact Us | Get Help With Your Appliance Repair
Whether you’d rather call, fill out a form, or book directly, here’s how to reach us and what to have ready so your visit gets scheduled smoothly. We serve homes throughout Pasadena and Los Angeles County, and letting us know your appliance type and the issue helps us prepare before we even arrive. Whatever way you choose to reach us, we’ll confirm the details and get a visit scheduled as quickly as possible. Get in touch and we’ll take it from there.
If It's Urgent
A few situations are worth calling about right away rather than filling out the form and waiting for a reply, since they can get worse quickly if left alone:
You smell gas near a range or oven
Dishwasher, washer, or refrigerator is actively leaking water onto the floor
Appliance is sparking, scorching, or showing visible damage around its controls
Refrigerator or freezer has stopped cooling entirely
Call (213) 725-5965 directly in any of these cases so we can talk through next steps right away, rather than exchanging messages back and forth.
If You Don't Have All the Details
You do not need to know the brand, model number, or exact cause before reaching out. A general description like “the dishwasher is not draining” or “the oven will not heat past a certain point” is enough to get started. We will ask any follow-up questions we need when we connect, and confirm the rest during the visit itself, whether that is the exact component involved or the panel style on a built-in unit.
Call Us
Calling is the fastest way to reach us directly. Have the appliance type, brand, and a short description of the problem ready, and our repair technicians will take it from there. If you are calling about more than one appliance, or more than one unit in a matched suite, mention that too so we can plan the visit around all of it.
Send Us a Message
If a call does not fit your schedule right now, use the contact form below, and we will get back to you. Filling it out completely tends to get a faster, more accurate response. If you are not sure about the brand or model, leave it blank, and we will sort it out when we connect.
What to Tell Us
Whether you call, message, or book directly, a few details help us prepare:
What’s wrong? Not cooling, not draining, will not ignite, making noise, showing an error code, or anything else you have noticed. A specific description is more useful than a general one, so “leaking from underneath during the wash cycle” tells us more than “it is broken.”
When it started. Sudden or gradual, and whether anything changed around the same time, like a power outage, a recent move, or a repair done by someone else.
The appliance and brand. Standard household brands like Whirlpool, GE, Samsung, LG, Maytag, and Frigidaire, or premium and built-in brands including Sub-Zero, Wolf, Viking, Thermador, and Miele. We service other major appliance brands too, so do not hold back if yours is not on that list.
Whether it’s built-in, panel-ready, or freestanding. This affects how a technician accesses the unit and how long that part of the visit takes.
The model number, if you have it. Usually on a plate inside the appliance door, along a door frame, or on the back or underside of the unit. Not required to reach out, but useful if you can find it.
Our Service Area
We are based in Pasadena and serve a wide range of communities throughout Los Angeles County, covering everything from common appliance issues on standard household appliances to professional appliance repair for premium, built-in kitchen suites. If you are not sure whether your address falls within our service area for appliance repair in Pasadena, call (213) 725-5965 and we will confirm before you go any further.
Prefer to Book Directly?
If you already know you need appliance repair and do not have questions that need answering first, you do not need to contact us before scheduling. Book an appointment directly and share the same details: appliance type, brand, and what is going on. It walks you through the same information this page asks for, just structured as a booking form instead of a general inquiry.
Looking for Answers Before You Reach Out?
A few resources might answer your question without needing to call first:
Our FAQs page covers common questions about cost, scheduling, warranties, and repair-versus-replace decisions.
Our services page lists every appliance type we repair, grouped by how they’re used in a typical home, from cooling and refrigeration to laundry and kitchen utility appliances.
Our brands page covers how brand and installation type affect a repair, with dedicated pages for Sub-Zero, Wolf, Viking, Thermador, and Miele.
What Happens After You Reach Out
Once we hear from you, we will confirm the details, appliance, brand, problem, and your address, and get a visit scheduled. On the day of the visit, an appliance repair technician will come to your home and diagnose the issue rather than guessing from the symptom alone, since the same symptom can come from more than one cause. Once the cause is confirmed, you will get a clear explanation of what is wrong and what the repair involves before any work begins. If a part needs to be ordered, we will tell you that upfront too.
Ready to get your appliance looked at? Call (213) 725-5965, send a message using the form on this page, or book an appointment directly whenever it’s convenient for you.